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Return & Exchange Policy

Return & Exchange Policy

Its okay to change your mind.

We offer Hassle free and FREE returns for all orders within India only.

If you are not 100% satisfied with your purchase, please contact our support using our help desk or email us at: info@shining-jewel.com

We do accept returns in respect to the following conditions:

  • The item must have been sold on our online store.
  • The item shouldn't have been used in any way.
  • The return or exchange request is made within 7 days of delivery.
  • The return is made within 7 days of the return or exchange request.
  • Returns within India are free just for one time.
  • Orders from outside of India and non returnable and all sales are final.
  • Returns are confirmed within 14 days of receiving the package at our warehouse.
  • Once your return is accepted, the reimbursement, exchange or credit will be issued within 14 days of our services accepting your return.

 

We do accept exchanges and they follow the same conditions as returns.

  • In order to ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return with our support.