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FAQs

FAQs

General Questions

What is the status of my order?

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).

Additionally, you can track the status of your order from your "order history" section on your account page on the website.

Can I change my order?

We can only change orders that have not been processed for shipping yet.

Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order.

To make changes to your order, please reach out to support through the helpdesk.

Where do you ship?

We currently ship all over the world.

For shipping outside of India, a shipping charge will be added automatically to the amount of your order.

How long does it take to ship my order?

Once you've placed your order, it usually takes 24 to 48 hours to process it for delivery.

Standard shipping time for the countries covered by our delivery partners are presented below. You can find them when choosing for a delivery method before confirming your order:

  • United-States: 8-10 days
  • Canada: 8-10 days
  • Australia: 8-10 days
  • France: 8-10 days
  • UK: 8-10 days
  • Germany: 8-10 days
  • UAE: 7-8 days
  • Singapore: 8-10 days

Payment

What payment methods do you accept?

You can purchase on our website using a debit or credit card and Internet banking.

We additionally offer support for Paypal, and Google Pay.

Choice of these payment methods will be available at checkout.

Which currency will I be charged in?

We currently only support the following currencies for charging our customers in their local currencies: USD, CAD and EUR.

If your credit or debit card use another currency, then you will be charged in USD, CAD or EUR, depending on the website you are on. Your bank will apply the corresponding conversation rate of the currency you choose.

Shipping

Where do you ship?

We currently ship all over India, UAE United-States, Canada, Australia, France, the UK Germany, Italy, Spain, Netherlands, Austrialia and Singapore.

For shipping outside of these countries, please reach out to our support through our help desk.

How long does it take to ship my order?

Once you've placed your order, it usually takes 24 to 48 hours to process it for delivery.

Standard shipping time for the countries covered by our delivery partners are presented below. You can find them when choosing for a delivery method before confirming your order:

  • United-States: 8-10 days
  • Canada: 8-10 days
  • Australia: 8-10 days
  • France: 8-10 days
  • UK: 8-10 days
  • Germany: 8-10 days
  • UAE: 7-8 days
  • Singapore: 8-10 days

How can I track my package?

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).

Additionally, you can track the status of your order from your "order history" section on your account page on the website.

What if I'm not home?

If you're not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date depending on the country and delivery method you choose.

You may also have to go to your local post office to collect your package in case it cannot be delivered to you (for International customers).

Will I pay taxes for international shipping?

We offer international shipping to most countries.

However custom duties and taxes levied by various countries are beyond our control and therefore we take no guarantee that the customs authorities will not charge custom duties in the country of shipping.

It is best you check with your local authorities and country regulations before placing the order.

Returns

Do you accept returns?

We do accept returns in respect to the following conditions:

  • The item must have been sold on our online store.
  • The item shouldn't have been used in any way.
  • The return or exchange request is made within 7 days of delivery.
  • The return is made within 7 days of the return or exchange request.


To ask for a return, please contact our support using our help desk or email us at: info.shiningjewel@gmail.com

Can I exchange an item?

We do accept exchanges and they follow the same conditions as returns.

In order to ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return with our support.

Are returns free?

Returns within India are free just for one time.

Orders from outside of India and non returnable and all sales are final.

Feel free to contact our support agents through our helpdesk for more details.

How long does it take to process a return?

Returns are confirmed within 14 days of receiving the package at our warehouse.

Once your return is accepted, the reimbursement, exchange or credit will be issued within 14 days of our services accepting your return.

Other Questions

Do you have physical stores?

We currently don't have any physical stores under our brand name.

Is there a warranty?

We guarantee any of our product made by us and sold through our online store to be free of defect. We would gladly accept any return or exchange request resulting from a defective item granted they respect the following conditions:

  • The item must have been sold on our online store.
  • The item shouldn't have been used in any way.
  • The return or exchange request is made within 7 days of delivery.
  • The return is made within 7 days of the return or exchange request.


If you have a return or exchange request resulting from a defective item please reach out to our support for more information on how to proceed.

What if I want to buy in bulk / wholesale from Shining Jewel?

Please send your requirement on info.shiningjewel@gmail.com and our support team will get back to you.

Product Related Queries

What is guarantee of the colors /plating used in the product?

Polishing and plating is a cost-effective solution to give the products real look. However, these are prone to wear and tear with time. To prolong the life of these products, we advise following care instructions:

  • These products are meant for occasional usage, 24x7 usage will only reduce the life of the product.
  • Do not expose these products to perfumes, deodorant, soap or other items containing chemicals. These can harm the plating of the products.
  • Normal water would not harm these products unless the water has very high content of fluoride in it. Do not wear these products while swimming, as chlorine will harm the plating of these products.
  • After usage, wipe with clean, dry cloth to remove the dirt or perspiration from products.
  • You can store these wrapped in cotton. Do not use velvet bags and boxes.
  • Store these products flat. Do not hang.

Will the actual product look/feel be different from the image which is displayed on the website?

You will receive the same product which is being displayed. But in some cases, product color may slightly vary due to photographic lighting sources or your monitor settings.

Are these products not allergic to skin?

Most of our products have skin and allergy free plating. In case you have more doubts you can always reach out to us on our customer care number (+919920406627) or email at: info.shiningjewel@gmail.com

How can I measure my ring size?

To measure the ring size, take a string of thread and wrap it around the finger at its base and mark a point where it completes one circle. Measure the length of the thread on a ruler. Find the ring size in the conversion chart for the corresponding length. For conversion chart see below:

Men's and Women's Ring Size
Inside Diameter Length of Thread Size
Inch MM Inch MM India
0.634 16.1 1.99 50.6 10
0.642 16.31 2.02 51.2
0.65 16.51 2.04 51.9 11
0.658 16.71 2.07 525 12
0.666 16.92 2.09 53.1 13
0.674 17.12 2.12 53.8
0.682 17.32 2.14 54.4 14
0.69 17.53 2.17 55.1
0.706 17.93 2.22 56.3
0.714 18.14 2.24 57 16
0.722 18.34 2.27 57.6
0.73 18.54 2.29 58.3 17
0.738 18.75 2.32 58.9
0.746 18.95 2.34 59.5 18
0.754 19.15 2.37 60.2
0.762 19.35 2.39 60.8 19
0.77 19.56 2.42 61.4
0.778 19.76 2.44 62.1 20
0.786 19.96 2.47 62.7 211
0.794 20.17 2.49 63.4 22
0.802 20.37 2.52 64
0.81 20.57 2.54 64.6 23
0.818 20.78 2.57 65.3
0.826 20.98 2.59 65.9 24
0.834 21.18 2.62 66.6
0.842 21.39 2.65 67.2 25
0.85 21.59 2.67 67.8
0.858 21.79 2.70 68.5 26
0.866 22 2.72 69.1
0.874 22.2 2.75 69.7 27

(For example: If the length of the thread is 2.14 inches then 14 will be the correct ring size for your finger)

How can I measure my bangle size?

To measure the bangle size, take a measuring tape and wrap it around the wrist, and mark a point where it completes one circle. Note the measurement on the tape. Find the bangle size in the conversion chart for the corresponding length. For conversion chart see below:

How To Determine Your Bangel Size

Measure the circumference of your hand at the widest point using tape measure.

Compare the hand circumference to bangle circumference as per the following chart

Bangle Size Equivalent bangle diameter, measured in inches Equivalent bangle diameter, measured in millimeters Equivalent bangle circumference, measured in inches Equivalent bangle circumference, measured in millimeters

2-2

2.125

54

6.67

169.4

2-4

2.25

57.2

7.06

179.6

2-6

2.375

60.3

7.46

189.5

2-8

2.5

63.5

7.85

199.4

2-10

2.625

66.7

8.24

209.3

2-12

2.75

69.9

8.64

219.5

2- 14

2.875

73

9.03

229.4

3

3

76.2

9.42

239.3

(For example: If the length of the tape is 6.76 inches then 2/2 will be the correct bangle size for you)

Other

What if I want to buy in bulk / wholesale from Shining Jewel?

Please send your requirement on info.shiningjewel@gmail.com and our support team will get back to you.